When to Refer Coaching Clients to Clinical Counseling

According to Connor Jackson, JD, there are four things counselors do that life coaches legally cannot do. 

  1. Bill their services to health insurance companies.
  2. Offer the breadth of care and services provided by therapists.
  3. Diagnose or treat mental health conditions.
  4. Describe their services using any of the terms that the law protects for licensed professionals.

Of these four, only one is potentially confusing. Point #3 makes clear that life coaches (and mental health coaches) cannot diagnose or treat mental health “conditions.” This is an interesting choice of words. We can only assume that Mr. Connor means mental health “disorders,” such as Major Depressive Disorder or Post-traumatic Stress Disorder. It makes sense, then, that coaches should have a way of knowing when they are in the presence of a mental health disorder.

This is one of those hot topics in life coaching that’s nearly impossible to address adequately. We know that life coaches are not allowed to treat mental health disorders and should refer to a clinical counselor when confronted with one. Yet, how are we to recognize clinical issues when we haven’t been trained to recognize them in the first place? 

This is the question we’re attempting to answer here! The answer comes as a result of what every clinical diagnosis has in common: functionality. A symptom becomes clinical when it prevents you from doing something essential in life that you cannot function without doing, such as earning money, keeping up a home, maintaining a  basic social life, and so forth. 

When clients report internal symptoms that prevent them from doing the basics in life, the presence of a clinical diagnosis is likely, which is considered by the mental health industry to be a form of mental illness. If a client mentions a real or potential mental illness, the coach must decline to address it and refer to a clinical counselor. The coach may only proceed if the coach and client agree that no clinical issues will be addressed in coaching. 

The challenge for coaches is that they are not trained in how to diagnose mental health disorders, nor is such training required by coaching organizations. The coach is at a disadvantage as to when to refer to a counselor as the coach may legitimately not see the clinical issues that could be present. Moreover, different counselors may diagnose the same patient differently, or not at all. Given the subjectivity and judgment calls involved, it would be impossible to expect coaches to see the clinical picture. 

Yet, it turns out that there is a simple and effective way to determine whether or not a client is ready for coaching (with you). We can call it the Functionality Scale, which is a simple rating scale to measure how much an issue disrupts key areas of life. 

The RED ZONE represents low functionality, which means a major area of life is significantly disrupted due to mental health issues.

The YELLOW ZONE represents significant dysfunction that falls somewhere between total functionality and total dysfunction. Uncertainty is the hallmark of the YELLOW ZONE. We aren’t sure whether the client’s issues are symptoms of a clinical condition or not. Before coaching, we must see the client in the GREEN ZONE.

The GREEN ZONE represents high functionality – life is working, with room for improvement. 

Functionality represents the client’s ability to perform the most basic tasks required to make life work. Basic tasks include necessary elements such as eating and drinking, working, interacting productively with others, and other necessities. It is also critical to understand that to be diagnosed with a mental illness; the symptoms must be experienced as “excessive and persistent.” Such excessive and persistent symptoms interfere with life, preventing the client from doing the basic things required for life to be considered functional. 

Anxiety and the Functionality Scale

Fear, anxiety, worry, or nervousness often show up in coaching. How are we to know that someone’s anxiety is typical anxiety or the kind of anxiety that could be diagnosed clinically, such as with Generalized Anxiety Disorder?

A coach does not need to know every symptom of Generalized Anxiety Disorder listed in the Diagnostics and Statistics Manual. To determine the appropriateness of coaching, when a client reports emotional disturbance such as anxiety, the coach should attempt to understand whether the reported anxiety crosses the line into the clinical territory. Where is that line? It rests between functionality and dysfunctionality. In other words, if the anxiety prevents that client from doing the necessary tasks of life, it might be considered a clinical case and you should address it with the client. 

RED ZONE Anxiety

In the RED ZONE, anxiety cripples the client. The reported anxiety actually prevents the client from doing at least one essential task in life, such as going to work, parenting, making decisions or interacting with friends and family. The client experiences the anxiety as debilitating and needs help to restore basic functions and make life work again. Clients, in this case, often feel a range of attitudes toward recovery, from optimism to desperation or even despondency, Yet, in every case, the client is helplessly avoiding something very important to living as an adult because of the excessive anxiety.

What to do: RED ZONE clients should be referred to a therapist. Coaching should only be done in cooperation with a therapist or as a treatment team member. Most life coaches should avoid working with RED ZONE clients, as therapists are better equipped to handle the various circumstances that may arise. 


The YELLOW ZONE is marked by uncertainty. The client reports high anxiety but we aren’t sure whether or not this is a clinical (critical, debilitating) case. Maybe the client has anxiety related to work but still goes to work every day, finding a way through it. The client may be surviving the issue, yet still gravely concerned about staying ahead of the anxiety.

Bear in mind that someone is in the YELLOW ZONE when you are sure they are not GREEN but not sure if they are RED. This is the middle ground. 

What to do: If you aren’t sure whether a client represents and clinical issue, it’s important NOT to overlook that fact. You need to be more reasonably sure that it’s appropriate to coach before actually coaching. Options include asking the client to confirm a diagnosis before coaching. Alternatively, if the client is sure there has never been an official diagnosis or reassures you that there is no significant disruption to key areas of life, then proceed with coaching under the mutual understanding that no treatment of a clinical issue is happening.

Green Zone Anxiety

In the GREEN ZONE, life is fully functional but not optimal. Someone who reports high anxiety in the green zone is already living in such a way that the basic responsibilities in life are covered. This person might report being too nervous to perform at a high level but still goes to work every day, performs in some basic capacity, and collects a regular paycheck. The anxiety might prevent optimal performance at work or even a promotion, etc….but there is no doubt as to the client’s basic capacity to meet daily obligations.

Knowing whether to work with a client or refer to counseling is a matter of understanding the client’s current ability to meet daily obligations. Per the degree that basic obligations are impaired, a referral for counseling is warranted.

What to do: Coach green zone clients!

Become a Mental Health Coach

Mental Health Coaching is a new field in high demand.

The iNLP Center’s Mental Health Coach Certification Track provides an accredited Mental Health Coach Training that teaches you how to work with a variety of clients to improve their mental health using a combination of Neuro-linguistic Programming, ICF Coaching Core Competencies, and Parts Psychology.

This combination teaches you how to make the inner shifts needed to achieve your goals and eliminate your problems. Help your clients learn to interact with their mind to find lasting happiness and success.

This combination proves to be unique in the world of coaching. You won’t find this revolutionary type of training anywhere.

iNLP Center Staff
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